THE WASHORA CARE GUIDE

Cancellation, refunds & delivery.

All the important details, thoughtfully explained. From changing a pickup to getting help with an order, here’s what you need to know.

1 hr
Free cancellation windowBefore your scheduled pickup
24 hrs
Report service concernsFrom the time of delivery
5–7
Business daysRefund processing, where applicable

At-a-glance information. Full conditions and eligibility are set out below.

A CLEARER WAY TO CARE

The details should be just as considered as the service.

We know plans change and questions come up. Here are our current policies for cancellations, refunds, collection, delivery and packaging.

01 /

When plans change.

Need to move or cancel a collection? Timing makes a difference.

At least 1 hour before pickup

You may cancel your scheduled pickup at no cost up to one hour before its scheduled time.

Less than 1 hour before pickup

A small service charge may apply when a pickup is cancelled less than one hour before its scheduled time.

How to cancel

Contact the Washora support team, or use the cancellation option on our website where available. We can help you with the next steps.

02 /

If something isn’t right.

If you are not satisfied with the service, please contact us within 24 hours of delivery.

  • 01Damaged or missing items
  • 02Service not delivered as promised
  • 03Cancellations eligible under the policy
5–7 business daysApproved refunds will be processed to the original payment method within this timeframe.
Contact us promptly

For a service concern or refund request, reach out within 24 hours of delivery so the team can review your case.

03 /

From your door. Back to your door.

Pickup and delivery are available in eligible service zones. Here are the published standard turnaround times.

Wash & FoldEveryday laundry care
24–48 hours
Dry Cleaning, Bedding & LeatherSpecialist garment and home care
3–4 days
Service area

We currently operate in Gurgaon. Collection availability depends on the address and eligible service zone.

Check your area
Need it sooner?

Express service is available on request at an additional cost. Ask the team about availability for your order.

Ask about express care
04 /

The finishing details.

Care doesn’t stop when cleaning does.

Professional packaging

Garments are professionally packed with hygiene and presentation in mind.

Reusable where possible

We use eco-friendly, reusable packaging whenever possible.

HERE WHEN YOU NEED US

Questions deserve thoughtful answers.

For a cancellation, a delivery question or a concern about your order, our team is only a message away.

Chat with Washora on WhatsApp Email care@washora.in
Washora · Policies and customer careView full Terms & Conditions