Washora (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our services.

By using Washora’s services, website, or contacting us via phone, WhatsApp, or other channels, you agree to the practices described below.

1. Information We Collect

We collect only what is necessary to provide our services smoothly and reliably.

a. Personal Information

• Name

• Phone number

• Address (pickup and delivery)

• Email address (if shared)

• Order details and service preferences
  
  

b. Payment Information

• We do not store card or UPI details.

• Payments are processed via secure third-party payment providers.
  
  

c. Communication Data

• WhatsApp messages, calls, or emails exchanged for order coordination and support.

• Feedback or complaints shared voluntarily.
  
  

2. How We Use Your Information

Your information is used strictly for operational and service-related purposes, including:

• Scheduling pickups and deliveries

• Processing orders and payments

• Communicating service updates

• Improving service quality and customer experience

• Addressing issues, complaints, or claims

• Complying with legal or regulatory requirements

We do not use your data for intrusive marketing.

3. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data.

Your data may be shared only with:

• Delivery staff and internal team members strictly on a need-to-know basis

• Trusted service partners (payment gateways, logistics tools) solely for service execution

• Legal or government authorities if required by law

All third-party partners are expected to follow reasonable data protection practices.

4. Data Storage & Security

• Customer data is stored securely, either digitally or in physical form.

• We implement reasonable safeguards to prevent unauthorized access, misuse, or loss.

• Access to customer information is restricted to authorised personnel only.

While we take strong precautions, no system is 100% secure. By using our services, you acknowledge this inherent risk.

5. Data Retention

We retain personal data only as long as necessary to:

• Fulfil services

• Maintain business records

• Comply with legal obligations

You may request deletion of your data, subject to legal or operational requirements.

6. Your Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data (where legally permissible)

• Withdraw consent for non-essential communication

Requests can be made via the contact details below.

7. Cookies & Website Data

If you visit our website:

• Basic cookies may be used to improve site functionality and user experience.

• We do not use cookies for aggressive tracking or profiling.
  
  

8. Children’s Privacy

Washora’s services are not directed at children under 18. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on our website or communicated where appropriate. Continued use of our services implies acceptance of the updated policy.

10. Contact Information

For privacy-related questions or requests, contact:

Washora
📍 Gurgaon, Haryana
📞 +91 9599200346
📧 hello@washora.in